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Procurement

Procurement outsourcing is a less mature area of BPO than many other functions, but its popularity and complexity are growing rapidly. Growth in outsourcing of activities such as indirect procurement of non-core supplies and materials is one major driver of procurement outsourcing growth.

Standards Drive CPG Supply Chain Efficiency

By Dan Berthiaume Wider adoption of standards is key to both supply chain efficiency and meeting new consumer needs, according to “The Future of Standards in the Consumer Goods and Retail Industry.” This new study, from Capgemini Consulting, GS1 and ...

19 Mar 13 Written by Dan Berthiaume   |  >  Read More...

Logistics Challenges Threaten Performance

By Dan Berthiaume Leading global BPO provider Capgemini, in partnership with enterprise technology vendor Oracle, has released the findings of its global supply chain and logistics management study entitled “From Customer Orders through Fulfillment: Challenges in Manufacturing, High Tech, and ...

15 Mar 13 Written by Dan Berthiaume   |  >  Read More...

Demand-driven Supply Chain Impacts Consumer Products Process Management

By Dan Berthiaume The demand-driven supply chain is shaking up the consumer products sector. Big Data, ever-improving analytics are enabling even greater understanding of consumer behavior. Bob Williams, Senior VP, Head of Global, Order-to-Cash, Capgemini, with input from Rob Sherman, ...

5 Mar 13 Written by Dan Berthiaume   |  >  Read More...

Procurement Reaches for the Cloud

By Dan Berthiaume Cloud technology is playing a pivotal and transformational role in procurement. But given that cloud is well-established as a technology, what has recently changed? And what can we expect next? Nicklas Brandstrom, CEO of the IBX platform, ...

31 Jan 13 Written by Dan Berthiaume   |  >  Read More...

Insight

Applying the Lessons of FAO to the Supply Chain

By Tony Kelly Some supply chain executives are starting to take a look over the fence at their colleagues in accounting and being somewhat envious of 40% cost savings, alongside significant improvement in productivity and quality delivered through outsourcing. They ...

23 Feb 12 Written by Tony Kelly   |  >  Read More...

Bigger Goals, Sharper Focus, More Activity: A BPO Forecast for 2012

By Bill Huber What’s ahead for the BPO space in 2012? Based on insights from executive discussions and lessons learned from client engagements during the past 18 months or so, we at ISG anticipate expansion in terms of activity and ...

10 Jan 12 Written by Bill Huber   |  >  Read More...