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By Loren Moss Rural sourcing, or the leveraging of small towns for BPO service delivery, is an emerging trend both in North America and throughout the globe. A recent webinar hosted by The Everest Group provided some insight into the ...
MoreBy Preetam Kaushik Most outsourcing participants are familiar with acronyms such as BPO, KPO, and ITO. However, there is another emerging outsourcing acronym, which is MPO, or Marketing Process Outsourcing. MPO refers to the outsourcing of all activities and processes ...
MoreBy Dan Berthiaume Corporate social responsibility (CSR) is a hot topic throughout the business world today, but there has not been a lot of discussion about outsourcing processes such as carbon inventory or energy reduction. That may soon change, as ...
MoreBy Dan Berthiaume Current industry wisdom holds that “sole source” BPO, or entering BPO deals based on services from a single provider, is an outdated idea that has been replaced by multisource BPO. The advantages of multisource BPO are said ...
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