LATEST: Taiwan Aims to Step Up to the Big Leagues of BPO

IT Infrastructure Outsourcing Priorities Include Flexible Terms, Outcome-based Pricing

By Dan Berthiaume Flexible contract terms and outcome-based pricing are among the top priorities of IT infrastructure outsourcing buyers for 2013. These goals probably reflect the fact that 70% of the average company’s overall IT budget was spent on maintaining ...

3 Apr 13 Written by Dan Berthiaume |   > Read More...

Capgemini Delivers ITO to Norway Post

Capgemini Norge AS, a Norwegian subsidiary of global outsourcing provider Capgemini, will deliver application management and develop core applications for Norway Post, the public postal service of Norway. The agreement has a value of close to $44 million USD and ...

2 Apr 13 Written by Dan Berthiaume |   > Read More...

India and Philippines Face Unique Sets of BPO Challenges

By Preetam Kaushik When India opened its markets to the world as a result of the liberalization of the 1990s, one of the most significant things to take shape was the BPO boom. Stories of young people earning more money ...

28 Mar 13 Written by Preetam Kaushik |   > Read More...

Financial Services BPO Buyers Focus on Governance

By Dan Berthiaume Assessing, monitoring and mitigating operational risk, especially when it comes to outsourcing, offshoring and multisourcing, is becoming a top priority for financial services enterprises. Having frequently outsourced significant portions of their core operations, financial services companies seek ...

26 Mar 13 Written by Dan Berthiaume |   > Read More...