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Sandvik Turns to Capgemini for Global FAO

By Dan Berthiaume Swedish high-technology and engineering group Sandvik has selected BPO provider Capgemini to deliver parts of its transactional finance and accounting processes. As part of the five-year, multimillion dollar contract, Capgemini BPO will standardize and optimize Sandvik’s global ...

17 Apr 13 Written by Dan Berthiaume |   > Read More...

Tuning in to Tunisia’s Outsourcing Potential

By Preetam Kaushik For those of you wondering whether the North African nation of Tunisia, which was the harbinger of the “Arab Spring” of 2011 and which ignited popular revolutions in the Arab world, is also a competitive outsourcing destination, ...

16 Apr 13 Written by Preetam Kaushik |   > Read More...

Capgemini Bets Big on LatAm BPO

By Geoff Woolacott Capgemini VP of Latin American Business Development Felix Massun recently outlined the Latin American growth rates the company expects going forward and offered insight into the core opportunities and obstacles he believes Capgemini faces in doing business ...

15 Apr 13 Written by Geoff Woollacott |   > Read More...

Requests for Solutions Help Achieve BPO Innovation

By Dan Berthiaume Traditional outsourcing requests for proposal (RFPs) may be standing in the way of innovation in the BPO arena. Overly prescriptive RFPs that focus on how services are delivered rather than the end results make it difficult for ...

10 Apr 13 Written by Dan Berthiaume |   > Read More...