BPO Outcomes
By Dan Berthiaume Traditional outsourcing requests for proposal (RFPs) may be standing in the way of innovation in the BPO arena. Overly prescriptive RFPs that focus on how services are delivered rather than the end results make it difficult for ...
Next Coast Media, parent company of BPO Outcomes, is putting the final touches on the Third Annual Nearshore Nexus conference. More than two dozen carefully selected speakers, an all-star collection of 18 sponsors (the show is at capacity on sponsorship) ...
By Dan Berthiaume Flexible contract terms and outcome-based pricing are among the top priorities of IT infrastructure outsourcing buyers for 2013. These goals probably reflect the fact that 70% of the average company’s overall IT budget was spent on maintaining ...
By Preetam Kaushik The vast offshore outsourcing industry is based on cheap technical labor and lower overall operating costs. India is a prime example of this phenomenon, with more than $100 billion USD annual revenue expected during 2013, registering an ...
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Top AR challenges for 2013: and how to solve them. Learn more about Frank Matijevich
NEARSHORE AMERICAS
BPO Outcomes is published by Next Coast Media and Marketing
Services in association with Capgemini.
Global BPO, finance and accounting, supply chain, social media and procurement
analysis and knowledge for the CFO and finance executive.
BPO Outcomes is the ultimate online resource to leverage innovation and generate
higher-value in outsourced services relationships.
