BPO Outcomes
By Katy Demong While companies have been operating internationally for a long time, new market factors have increased the need to improve financial control, especially when dealing with multi-national payrolls. These factors include the increase in the outsourcing of accounting ...
By Dan Berthiaume As public sector entities seek to reduce costs and fraud associated with delivering transactional services, they are increasingly turning to BPO and shared services to help them minimize transactional risks while maximizing returns. A recent white paper ...
By Dan Berthiaume BPO Outcomes recently asked Cormac Doyle, Head of Tax at MKO Partners, an Irish firm of financial advisers whose specialties include the provision of tax, audit, advisory and outsourcing services, about the potential difficulties non-European Union (EU)-based ...
By Dan Berthiaume Despite significant quarter-over-quarter and year-over-year declines in total contract value (TCV) of BPO contracts worth more than $25 million in Q1 2012, the global BPO market remains healthy. John Keppel, Partner and President, Research and Managed Services, ...
By Dan Berthiaume Across horizontal functions, shared services users are more likely to include higher level transaction-intensive processes than lower level judgment-intensive processes in their shared services activities. For example, data from a new survey conducted by Everest Group and ...
By Dan Berthiaume The increasing ability for BPO providers and end users to automate both low- and high-level financial functions is altering the finance and accounting outsourcing (FAO) marketplace in ways that are still unfolding. According to Ron Walker, partner ...
By Dan Berthiaume For Trinity Industries, a multi-industry conglomerate involved in everything from leasing railcars to oil fracking, finance and accounting outsourcing (FAO) serves a special role beyond the normal benefits of streamlined back end processes and lower costs of ...
By Katy Demong The benefits to a successful shared services implementation are well known: improved efficiency, streamlined processes, cost savings, and reduced redundancy, just to name a few. But the potential risks and the likelihood of upheaval can keep companies ...
By Dan Berthiaume There is a wide spectrum of outsourced services delivery options in the world of BPO, but broadly speaking, they can be divided into two basic categories. “White box” BPO services offer complete visibility (hence the name) and ...
By Dan Berthiaume Once CFOs and controllers have elevated internal business processes to “best in class” status, the next logical step is to evaluate finance and accounting outsourcing (FAO). As detailed in a recent white paper from Alsbridge, “F&A Outsourcing, ...
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Top AR challenges for 2013: and how to solve them. Learn more about Frank Matijevich
NEARSHORE AMERICAS
BPO Outcomes is published by Next Coast Media and Marketing
Services in association with Capgemini.
Global BPO, finance and accounting, supply chain, social media and procurement
analysis and knowledge for the CFO and finance executive.
BPO Outcomes is the ultimate online resource to leverage innovation and generate
higher-value in outsourced services relationships.
