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Finance and Accounting Outsourcing

The most established area of BPO, finance and accounting outsourcing (FAO) is in the midst of significant evolution as end users increasingly look to outsource higher-level transactional processes such as financial planning and analytics as well as lower-level routing processes such as accounts payable/receiving.

Sandvik Turns to Capgemini for Global FAO

By Dan Berthiaume Swedish high-technology and engineering group Sandvik has selected BPO provider Capgemini to deliver parts of its transactional finance and accounting processes. As part of the five-year, multimillion dollar contract, Capgemini BPO will standardize and optimize Sandvik’s global ...

17 Apr 13 Written by Dan Berthiaume |   > Read More...

Financial Services BPO Buyers Focus on Governance

By Dan Berthiaume Assessing, monitoring and mitigating operational risk, especially when it comes to outsourcing, offshoring and multisourcing, is becoming a top priority for financial services enterprises. Having frequently outsourced significant portions of their core operations, financial services companies seek ...

26 Mar 13 Written by Dan Berthiaume |   > Read More...

Capping IT Off – AR Strategy, Outputs

By Dan Berthiaume BPO provider Capgemini offers insight and advice on a wide range of BPO-related topics on its “Capping IT Off” blog. Every month, BPO Outcomes takes a look back at highlights of postings from leading Capgemini BPO practitioners. ...

12 Mar 13 Written by Dan Berthiaume |   > Read More...

US Banks Look Close to Home for Outsourcing Needs

By Dan Berthiaume When it comes to sourcing BPO, ITO and shared services from nearshore locations, US banking organizations are starting to loosen up and defy convention about sourcing destinations, helped along by changes in the nearshore outsourcing landscape. “Outsourcing ...

4 Mar 13 Written by Dan Berthiaume |   > Read More...

Insight

Not Your Father’s Shared Services

By Dan Berthiaume Managing Editor, BPO Outcomes As more than 850 shared services professionals from across the country and around the globe prepare to descend on Orlando, FL next week for the 16th Annual North American Shared Services & Outsourcing ...

29 Feb 12 Written by Dan Berthiaume   |  >  Read More...

Debunking the Myths Surrounding Shared Services

By Jeffrey Jacobson Shared services, or the combining of different functions across company departments, can create efficiencies while reducing operational costs. Yet the concept of shared services still meets a good deal of resistance in the marketplace, largely due to ...

8 Feb 12 Written by Jeffrey Jacobson   |  >  Read More...