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By Preetam Kaushik Most outsourcing participants are familiar with acronyms such as BPO, KPO, and ITO. However, there is another emerging outsourcing acronym, which is MPO, or Marketing Process Outsourcing. MPO refers to the outsourcing of all activities and processes ...
MoreBy Dan Berthiaume Corporate social responsibility (CSR) is a hot topic throughout the business world today, but there has not been a lot of discussion about outsourcing processes such as carbon inventory or energy reduction. That may soon change, as ...
MoreBy Dan Berthiaume BPO experts disagree on many issues: the relative merits of captive delivery centers vs. “traditional” BPO, which shore is the “right shore,” how much flexibility to allow remote teams. However, one issue there is near unanimous agreement ...
MoreBy Robert L. Scheier At least as currently defined, service level agreements (SLAs) often fall short of detecting (and, more importantly, correcting) problems quickly. That was the message at the recent SIG Spring Summit from Senior Corporate Counsel Richard English ...
MoreBy Loren Moss As pharmaceutical companies are going through a period of tremendous global upheaval and change, outsourcing has become a larger and ever more important factor in the pharma value chain. The pharmaceutical industry is turning to startups, niche ...
MoreBy Dan Berthiaume While total cost of ownership (TCO), a summary of all tangible costs associated with a BPO contract, is still a near universal tool used by BPO buyers when assessing a potential contract, BPO buyers are beginning to ...
MoreBy Ben Trowbridge A recent Dun & Bradstreet study shows 20% of all BPO deals fail within the first two years. Trust me; the blame is not solely on the supplier. Why are so many high-value BPO deals not able to ...
MoreBy Bob Scheier In addition to cost savings, today’s BPO customers seek to drive growth, improve quality and drive innovation. These were some of the key themes raised by speakers at the recent Sourcing Interest Group (SIG) spring summit. Whether ...
MoreBy Dan Berthiaume Today’s business universe in many ways can be considered “untethered.” Globalization, rapid and unpredictable changes in the economy, environment, and political/security situation, and continuing advances in technology all make conducting 21st century business a challenging proposition. One ...
MoreBy Clayton Browne In the 21st century, the conversation between business executives and outsourcers has begun to change from “tell me how much I can save” to “tell me how much you can help me grow” and “tell me how ...
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