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By Dan Berthiaume Global HBC brand L’Oreal has been employing a collaborative outsourcing model known as “co-sourcing” to reduce costs and increase efficiencies of its indirect procurement activities in France, Germany, Italy, Spain, and the UK. Laszlo Koos, corporate indirect ...
MoreBy Dan Berthiaume Properly applied, the BPO model can bring excellence to the components of the supply chain which are not the client’s core business to improve throughput and visibility, while simultaneously benefiting from more than 30% reductions in operating ...
MoreBy Robert L. Scheier Procurement transformation. The phrase does not exactly roll off the tongue, and it is not that easy to put into action, either. For reasons including failing to focus on the most critical changes or more clearly ...
MoreBy Tony Kelly Some supply chain executives are starting to take a look over the fence at their colleagues in accounting and being somewhat envious of 40% cost savings, alongside significant improvement in productivity and quality delivered through outsourcing. They ...
MoreBy Dan Berthiaume As part of a systematic project to improve its North American operations, during the last three years Kraft Foods has used BPO to help eliminate issues including silos, a lack of spend visibility, non-PO (purchase order) “maverick” ...
MoreBy Patrick Haller Vendor management is a complex process that includes the performance of extensive research before any contracts are signed, as well as the building of relationships with key vendor personnel. In its Q4 2010 Forrsights Business Decision-Makers Survey, ...
MoreBy Bill Huber What’s ahead for the BPO space in 2012? Based on insights from executive discussions and lessons learned from client engagements during the past 18 months or so, we at ISG anticipate expansion in terms of activity and ...
MoreBy Dan Berthiaume Predictions for the global business climate in 2012 are decidedly mixed, with most observers predicting another year of overall mediocre performance, some forecasting a negative impact from a worsening European debt crisis, and a smattering of optimists ...
MoreBy Dan Berthiaume BPO is usually thought of as something the private sector engages in to improve efficiency and reduce costs. But the public sector also has much to gain from the potential of BPO. For example, a recently awarded ...
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