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By Dan Berthiaume Despite significant quarter-over-quarter and year-over-year declines in total contract value (TCV) of BPO contracts worth more than $25 million in Q1 2012, the global BPO market remains healthy. John Keppel, Partner and President, Research and Managed Services, ...
MoreBy Dan Berthiaume Across horizontal functions, shared services users are more likely to include higher level transaction-intensive processes than lower level judgment-intensive processes in their shared services activities. For example, data from a new survey conducted by Everest Group and ...
MoreBy Dan Berthiaume The increasing ability for BPO providers and end users to automate both low- and high-level financial functions is altering the finance and accounting outsourcing (FAO) marketplace in ways that are still unfolding. According to Ron Walker, partner ...
MoreBy Dan Berthiaume For Trinity Industries, a multi-industry conglomerate involved in everything from leasing railcars to oil fracking, finance and accounting outsourcing (FAO) serves a special role beyond the normal benefits of streamlined back end processes and lower costs of ...
MoreBy Katy Demong The benefits to a successful shared services implementation are well known: improved efficiency, streamlined processes, cost savings, and reduced redundancy, just to name a few. But the potential risks and the likelihood of upheaval can keep companies ...
MoreBy Dan Berthiaume Managing Editor, BPO Outcomes As more than 850 shared services professionals from across the country and around the globe prepare to descend on Orlando, FL next week for the 16th Annual North American Shared Services & Outsourcing ...
MoreBy Dan Berthiaume There is a wide spectrum of outsourced services delivery options in the world of BPO, but broadly speaking, they can be divided into two basic categories. “White box” BPO services offer complete visibility (hence the name) and ...
MoreBy Dan Berthiaume Once CFOs and controllers have elevated internal business processes to “best in class” status, the next logical step is to evaluate finance and accounting outsourcing (FAO). As detailed in a recent white paper from Alsbridge, “F&A Outsourcing, ...
MoreBy Dan Berthiaume Many factors go into a company’s selection of an outsourcing contract. They include, but are not limited to, cost, transforming your environment, and improving day-to-day delivery of services. Contracts may involve one or multiple providers, last a ...
MoreBy Jeffrey Jacobson Shared services, or the combining of different functions across company departments, can create efficiencies while reducing operational costs. Yet the concept of shared services still meets a good deal of resistance in the marketplace, largely due to ...
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