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By Dan Berthiaume Despite significant quarter-over-quarter and year-over-year declines in total contract value (TCV) of BPO contracts worth more than $25 million in Q1 2012, the global BPO market remains healthy. John Keppel, Partner and President, Research and Managed Services, ...
MoreBy Dan Berthiaume Across horizontal functions, shared services users are more likely to include higher level transaction-intensive processes than lower level judgment-intensive processes in their shared services activities. For example, data from a new survey conducted by Everest Group and ...
MoreBy Dan Berthiaume The increasing ability for BPO providers and end users to automate both low- and high-level financial functions is altering the finance and accounting outsourcing (FAO) marketplace in ways that are still unfolding. According to Ron Walker, partner ...
MoreBy Dan Berthiaume Global HBC brand L’Oreal has been employing a collaborative outsourcing model known as “co-sourcing” to reduce costs and increase efficiencies of its indirect procurement activities in France, Germany, Italy, Spain, and the UK. Laszlo Koos, corporate indirect ...
MoreBy Dan Berthiaume For Trinity Industries, a multi-industry conglomerate involved in everything from leasing railcars to oil fracking, finance and accounting outsourcing (FAO) serves a special role beyond the normal benefits of streamlined back end processes and lower costs of ...
MoreBy Dan Berthiaume Properly applied, the BPO model can bring excellence to the components of the supply chain which are not the client’s core business to improve throughput and visibility, while simultaneously benefiting from more than 30% reductions in operating ...
MoreBy Katy Demong The benefits to a successful shared services implementation are well known: improved efficiency, streamlined processes, cost savings, and reduced redundancy, just to name a few. But the potential risks and the likelihood of upheaval can keep companies ...
MoreBy Dan Berthiaume Managing Editor, BPO Outcomes As more than 850 shared services professionals from across the country and around the globe prepare to descend on Orlando, FL next week for the 16th Annual North American Shared Services & Outsourcing ...
MoreBy Robert L. Scheier Procurement transformation. The phrase does not exactly roll off the tongue, and it is not that easy to put into action, either. For reasons including failing to focus on the most critical changes or more clearly ...
MoreBy Tony Kelly Some supply chain executives are starting to take a look over the fence at their colleagues in accounting and being somewhat envious of 40% cost savings, alongside significant improvement in productivity and quality delivered through outsourcing. They ...
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