Tuning in to Tunisia’s Outsourcing Potential

By Preetam Kaushik For those of you wondering whether the North African nation of Tunisia, which was the harbinger of the “Arab Spring” of 2011 and which ignited popular revolutions in the Arab world, is also a competitive outsourcing destination, ...

16 Apr 13 Written by Preetam Kaushik |   > Read More...

Has Outsourcing Made India Less Innovative?

By Preetam Kaushik Outsourcing is a phenomenon that historically moves work and jobs from the West to the East although with the development of trends such as nearshoring this is changing). In particular, a significant volume of IT work from ...

8 Apr 13 Written by Preetam Kaushik |   > Read More...

India and Philippines Face Unique Sets of BPO Challenges

By Preetam Kaushik When India opened its markets to the world as a result of the liberalization of the 1990s, one of the most significant things to take shape was the BPO boom. Stories of young people earning more money ...

28 Mar 13 Written by Preetam Kaushik |   > Read More...

Outcome-based BPO Billing – Pros and Cons of a New Model

By Preetam Kaushik The vast offshore outsourcing industry is based on cheap technical labor and lower overall operating costs.  India is a prime example of this phenomenon, with more than $100 billion USD annual revenue expected during 2013, registering an ...

14 Mar 13 Written by Preetam Kaushik |   > Read More...