BPO Outcomes
By Marc Tanowitz Last week, we examined how most outsourcing contracts contain provisions that are to be completed post contract execution, require periodic updates, or simply vary over time. It is important to take a close look at these “active” ...
By Marc Tanowitz Most outsourcing contracts contain provisions that are to be completed post contract execution, require periodic updates, or simply vary over time. As we kick off 2012, the time is right to take a close look at these ...
By Marc Tanowitz Last week, we explained the basics of service level agreements (SLAs) and how crucial they are to measuring the performance of BPO providers. This week, we will delve more deeply into how to obtain the most benefit ...
By Marc Tanowitz As outsourcing buyers use service levels to measure the performance of a provider, service level agreements (SLAs) are one of the buyer’s fundamental vendor-performance management activities. An SLA’s agreed-upon quantitative provider requirements establish the baseline performance levels ...
Loading ...
Top AR challenges for 2013: and how to solve them. Learn more about Frank Matijevich
NEARSHORE AMERICAS
BPO Outcomes is published by Next Coast Media and Marketing
Services in association with Capgemini.
Global BPO, finance and accounting, supply chain, social media and procurement
analysis and knowledge for the CFO and finance executive.
BPO Outcomes is the ultimate online resource to leverage innovation and generate
higher-value in outsourced services relationships.
