BPO Outcomes
By James Bargent The recent death of Venezuelan President Hugo Chavez brings to a close a 14-year era that radically reshaped the political, social and economic landscape of the entire country. For those involved in outsourcing and services provision, and ...
By James Bargent Capgemini first arrived in Guatemala in 2006, establishing a 20-seat operation working with a local partner – Transactel – to provide customer service for a handful of U.S. utility firms. However, the turning point in the company’s ...
By James Bargent Who is investing in BPO and what criteria are they using to find the next “golden destination”? Fortunately for BPO Outcomes, two outsourcing veterans agreed to share their views on what BPO investors look for when they ...
By James Bargent The South African offshore BPO industry grew more than 85% between 2007 and 2010, and in 2009-10 it contributed nearly $250 million to South African exports, according to the public/private trade promotion group South Africa BPO. The ...
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Top AR challenges for 2013: and how to solve them. Learn more about Frank Matijevich
NEARSHORE AMERICAS
BPO Outcomes is published by Next Coast Media and Marketing
Services in association with Capgemini.
Global BPO, finance and accounting, supply chain, social media and procurement
analysis and knowledge for the CFO and finance executive.
BPO Outcomes is the ultimate online resource to leverage innovation and generate
higher-value in outsourced services relationships.
