IT Infrastructure Outsourcing Priorities Include Flexible Terms, Outcome-based Pricing

By Dan Berthiaume Flexible contract terms and outcome-based pricing are among the top priorities of IT infrastructure outsourcing buyers for 2013. These goals probably reflect the fact that 70% of the average company’s overall IT budget was spent on maintaining ...

3 Apr 13 Written by Dan Berthiaume |   > Read More...

Capgemini Delivers ITO to Norway Post

Capgemini Norge AS, a Norwegian subsidiary of global outsourcing provider Capgemini, will deliver application management and develop core applications for Norway Post, the public postal service of Norway. The agreement has a value of close to $44 million USD and ...

2 Apr 13 Written by Dan Berthiaume |   > Read More...

Range, Tech, Insourcing Spur BPO Growth

Commentary by Dan Berthiaume Managing Editor, BPO Outcomes BPO as we know it has been around since the mid-1990s, when large global companies started “lifting and shifting” low-level transactional finance and accounting (F&A) functions from directly-owned domestic locations to overseas ...

1 Apr 13 Written by Dan Berthiaume |   > Read More...

Financial Services BPO Buyers Focus on Governance

By Dan Berthiaume Assessing, monitoring and mitigating operational risk, especially when it comes to outsourcing, offshoring and multisourcing, is becoming a top priority for financial services enterprises. Having frequently outsourced significant portions of their core operations, financial services companies seek ...

26 Mar 13 Written by Dan Berthiaume |   > Read More...