Creating a Sustainable FAO RelationshipBy Dan Berthiaume Once CFOs and controllers have elevated internal business processes to “best in class” status, the next logical step is to evaluate finance and accounting outsourcing (FAO). As detailed in a recent white paper from Alsbridge, “F&A Outsourcing, Crafting a Sustainable Relationship,” financial executives who decide to enter an FAO agreement should ensure… More 
BPO Delivery Models – Is ‘White Box’ or ‘Black Box’ Right for You?By Dan Berthiaume There is a wide spectrum of outsourced services delivery options in the world of BPO, but broadly speaking, they can be divided into two basic categories. “White box” BPO services offer complete visibility (hence the name) and are defined how the vendor performs the work, while “black box” BPO services offer less… More 
Dubai, Nairobi among Top Middle East/Africa BPO CitiesBy Dan Berthiaume Eleven cities from the Middle East and Africa (MENA) region were included in the Tholons 2012 Top 100 Outsourcing Destinations Report. As explained by Tholons President for Research Manuel Ravago, some of the most notable city-related BPO developments in MENA occurred in Dubai, United Arab Emirates (UAE) and Nairobi, Kenya. Dubai Delivers… More 
Extreme Captivation….The Rise of Philippines BPO SourcingBy Jerry E. Durant 2011 was a banner year for the Philippines BPO sector. The Philippines became the number one global provider of voice-supported services and number two global provider of non-voice-supported services, and the non-profit BPO trade association Business Process Association of the Philippines (BPAP) has set a goal of $25 billion goals annual… More 
Outsourcing Enables 21st Century Focus GroupsBy Dennis Barker Anyone who has ever been involved in organizing a focus group knows it’s not a trivial task, and anyone who has ever had to sign off on the invoice for one knows it’s not a trivial expense. There’s a lot more involved than finding a room with a big table, one-way glass,… More |
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By Jerry E. Durant 2011 was a banner year for the Philippines BPO sector. The Philippines became the number one global provider of voice-supported services and number two global provider of non-voice-supported services, and the non-profit BPO trade association Business ...
MoreBy Dan Berthiaume Eleven cities from the Middle East and Africa (MENA) region were included in the Tholons 2012 Top 100 Outsourcing Destinations Report. As explained by Tholons President for Research Manuel Ravago, some of the most notable city-related BPO ...
MoreBy Dan Berthiaume There is a wide spectrum of outsourced services delivery options in the world of BPO, but broadly speaking, they can be divided into two basic categories. “White box” BPO services offer complete visibility (hence the name) and ...
MoreBy Dan Berthiaume The US economy is not in great shape. I will not delve into exactly where we are in the “recovery” (or if one has even started), but I think a general statement that times are tough for ...
MoreBy Stephanie Moore In 2005, Forrester released its inaugural Indian vendor consulting Wave. At that time, Indian BPO vendors were beginning to offer management consulting services, but were not in a position to compete with the major established management consulting ...
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Debunking the Myths Surrounding Shared Services
By Jeffrey Jacobson Shared services, or the combining of different functions across company departments, can create efficiencies while reducing operational costs. Yet the concept of shared services still meets a good deal of resistance in the marketplace, largely due to ...
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